... the whole program. A bottom‐up approach was used to build on the spirit of the industrial agreement, and to further integrate the notion of continuous improvement with day‐to‐day work. In the context of a change program, this would be classified as a developmental transition (Dunphy and Stace, 1994), where...

...Joel D. Wisner This article presents the findings of a comprehensive, exploratory survey concerning transportation quality improvement programs. Various quality improvement program dimensions were compared among two groups of respondents: those who experienced market share increases or cost...

.... a diagnosis of major malfunctions of the enterprise, 2. an observation of the corrective actions. © MCB UP Limited 1998 Benchmarking Improvement Operational research Performance Today, it is essential for enterprises but particularly for small and medium sized enterprises (SMEs...