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1-4 of 4
Keywords: Kano model
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Journal Articles
Anderson Barbosa Lacerda, Augusto Sérgio da Silva Souza, Glycia Keylla Lucia Da Silva, Eduardo H. Malheiros De Azevedo, Fagner José Coutinho De Melo
Benchmarking: An International Journal (2022) 29 (9): 2858–2880.
Published: 30 November 2021
...) located in the city of Recife, in the state of Pernambuco, Brazil, using the Kano model integrated with the dimensions of quality proposed by the service quality (SERVQUAL) model. Design/methodology/approach The research was classified as bibliographic, descriptive, quantitative and surveyable...
Journal Articles
Benchmarking: An International Journal (2019) 26 (5): 1550–1564.
Published: 18 February 2019
... for evaluation and indexing 3PL providers using the Kano model. Design/methodology/approach The statistical population used in this research comprises managers from the Iranian automotive industry. The Kano evaluation approach is used to analyze the data collected and to classify the criteria used...
Journal Articles
Benchmarking: An International Journal (2018) 25 (2): 450–470.
Published: 05 March 2018
... to identify CRs and translate these requirements into new products. The Kano model is used to identify CRs. The result of the Kano model is used in quality function deployment (QFD) to decide the priority for improvements of CRs and the technical requirements. Findings The integration of the Kano model...
Journal Articles
Benchmarking: An International Journal (2015) 22 (5): 857–873.
Published: 06 July 2015
... to 407 million and 500,000 toumans and of the second option is equal to 392 million toumans, this difference is related to different requirements of the Kano model, and as a result, to different satisfaction coefficients. Therefore, the first option has been suggested for investing in developing new...
