..., leaders, or team members (Morais-Storz et al., 2020) by applying lessons learned to their operations. Lessons learned are well-established parts of the formal post-completion review mechanisms. However, its definition remains narrowly focused on descriptive aspects (Dowson et al...

.... However, they could not define the exact number of snap‐shots needed to qualify for a longitudinal study, since it depends on variables such as the research questions. © Emerald Group Publishing Limited 2012 Finland Benchmarking Operations management Research work Lessons learned Best...