... re-use rights only Process improvement Critical failure factors Failure mitigation Learning from failures Lessons learned In the era of globalization and technological progress, PI is a pivotal element for organizations striving to enhance quality, minimize costs, and boost customer...

.... However, they could not define the exact number of snap‐shots needed to qualify for a longitudinal study, since it depends on variables such as the research questions. © Emerald Group Publishing Limited 2012 Finland Benchmarking Operations management Research work Lessons learned Best...