... in supply networks and their influence on quality. Design/methodology/approach This research is qualitative-exploratory in nature, involving semi-structured interviews with 20 managers from three essential layers in the dairy industry's supply chain: companies that supply essential inputs to milk...

...Lindsey Morse; Mark Trompet; Alexander Barron; Richard Anderson; Daniel J. Graham Purpose This paper describes a benchmarking framework applied to medium-sized urban public bus agencies in the United States, which has overcome the challenges of data quality, comparability, and understanding...

...Ruchini Senarath Jayasinghe; Nicholas Chileshe; Raufdeen Rameezdeen Purpose The purpose of this paper is to explore the synergies among reverse logistics supply chain (RLSC), quality management (QM) and information management (IM) concepts to enhance the effectiveness of demolition waste...

..., fallouts of non-normal attributes are computed for different one-sided quality levels. The associated costs of strategy deployment, fallout and transaction completion are all considered. Data envelopment analysis model is also established to benchmark the Six Sigma strategic plans. The strategies...

... to the fourth industrial revolution (Industry 4.0). A survey was designed and targeted to 200 samples of manufacturing firms in Thailand. Finally, the research model was tested to examine the hypothesized relationships. Findings Based on the results, it was found that better quality and flexibility...

...Marcio C. Machado; Renato Telles; Paulo Sampaio; Maciel M. Queiroz; Ana Cristina Fernandes Purpose The purpose of this paper is to present a conceptual framework for performance measurement (PM) for the integration of supply chain management (SCM) and quality management (QM). Design/methodology...

...Amit Mittal; Rahul Dhiman; Parmod Lamba Purpose The purpose of this paper is to explore the skill mapping process in a manufacturing organization and to examine its relationship with the select performance indicators, such as quality and defects. This paper also explores the role of the supervisor...

...Man Mohan Siddh; Gunjan Soni; Rakesh Jain; Milind Kumar Sharma Purpose The purpose of this paper is to examine the concept of perishable food supply chain quality (PFSCQ) and to suggest a structural model that counts the influence of PFSCQ practices on organizational sustainable performance...

... a conceptual framework that considers an educational program as a system consisting of a purpose, a curriculum, resources, and quality processes. The information used in benchmarking is collected from the program self-study reports, course catalogs, and websites which are available on the internet. Findings...

... © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Research methods Organizational performance Financial performance Banking Knowledge management Quality Recently, many countries have activated and developed the concept of social sciences...

...Flevy Lasrado; Christopher Uzbeck Purpose Organizations worldwide use national quality awards for improving organizational excellence. The United Arab Emirates (UAE) launched its business excellence awards for the private and public sectors almost two decades ago. Within the past dozen years, UAE...

... by benchmarking of the Total Quality Management (TQM) practices, and to propose TQM-Benchmarking model as a seed for future research in the context of INGOs. Design/methodology/approach – TQM practices for INGOs were first identified based on critical synthesis of the literature for both, existing...

...Rema Gopalan; Sreekumar .; Biswajit Satpathy Purpose – With the growing importance of service quality in Indian retail, it becomes critical for the retailers to identify the appropriate dimensions for their retail stores. In the process of evaluating service quality the decision maker is often...

...) (Equation 6) Dr Arash Shahin can be contacted at: arashshahin@hotmail.com © Emerald Group Publishing Limited 2015 Satisfaction Product design Quality Kano model Customer lifetime value New product development Today, organizations recognize the commercial advantage...

...Ernest Boateng‐Okrah; Fred Appiah Fening Purpose The purpose of this paper is to ascertain the level at which total quality management (TQM) practices have been implemented in a mining company in Ghana. Design/methodology/approach The study was undertaken over a six month period...

... in the integral quantitative assessment of the quality of objects of any nature: things and processes, products of labour and products of nature, whether material or ideal, animate or inanimate, simple or complex, natural or man‐made, etc.; and second, the most common errors that occur in the design...

...Mayuri Duggirala; Chandrasekharan Rajendran; R.N. Anantharaman Purpose This research paper aims to identify dimensions of patient‐perceived total quality service (TQS) in the healthcare sector. Further, the impact of the dimensions of patient‐perceived TQS on patient satisfaction is examined...

... from others. An example is Prado's (2001) account of Spanish businesses networking for sharing experience in quality improvement. Kyro (2003) states the advantages of networking over other benchmarking approaches are that learning is faster, and the sharing can lead to new practices being invented...

...Fiorenzo Franceschini; Maurizio Galetto; Mohammed I. Eraqi Purpose This research paper aims is to evaluate the customer's views related to tourism quality in Egypt. It attempts to measure the extent to which tourism business environment is creative and innovative as necessary conditions...

...Graham Francis; Stewart Lawrence; B. Welsh; J. Kokaua Purpose This paper seeks to describe the New Zealand Ministry of Health District Health Board (DHB) Mental Health Service Profile, which for the first time compares performance on a number of quality indicators for the populations of 21 DHBs...