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Keywords: Quality evaluation
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Journal Articles
Anderson Barbosa Lacerda, Augusto Sérgio da Silva Souza, Glycia Keylla Lucia Da Silva, Eduardo H. Malheiros De Azevedo, Fagner José Coutinho De Melo
Benchmarking: An International Journal (2022) 29 (9): 2858–2880.
Published: 30 November 2021
... Licensed re-use rights only Quality evaluation Kano model Health Basic Health Units Unified health system public health National Council for Scientific and Technological Development (CNPq) 10.13039/501100003593 In this paper, we chose not to use the SERVQUAL model in its...
