... in an organization. Originality/value The study is unique as it map the journey of HR practices and SQ and proposes a framework for improved performance. Service quality Research and development Human resource management Human resource management (HRM) is portrayed as a broad ideology of people...

...Mehdi Namazi; Madjid Tavana; Emran Mohammadi; Ali Bonyadi Naeini Purpose New business practices and the globalization of markets force firms to take innovation as the fundamental pillar of their competitive strategy. Research and Development (R&D) plays a vital role in innovation...

...He-Boong Kwon; Jooh Lee; Laee Choi Purpose This paper explores the nonlinear interactions of research and development (R&D) and advertising and their synergistic effect on firm performance using Tobin's Q. This study also aims to investigate differential synergy patterns under varying levels...

...Tugrul U. Daim; Terry Oliver; Ibrahim Iskin Purpose The electric utility industry, unlike most other technology‐intensive industries, does not spend much money or effort on research and development. Many utilities do not possess an in‐house R&D facility, nor is there an R&D line item...

... and András   Telcs . Competitiveness in Research and Development: Comparisons and Performance . Edward Elgar Publishing , 2005 . 215 pp. , ISBN: 1843769212   $110 (Hardcover) © Emerald Group Publishing Limited 2007 --> Research and development National innovation systems...

... Performance measures Benchmarking Research and development Quality indicators Quantitative methods The concept of benchmarking is a simple exercise to target and emulate the best. The task involves certain yardsticks to compare one with the other, to arrive at certain comparable measures...