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Journal Articles
Journal Articles
Benchmarking: An International Journal (2001) 8 (4): 317–331.
Published: 01 October 2001
...Marinos Themistocleous; Zahir Irani During the last three decades, a number of autonomous and, in many cases, heterogeneous systems have been evolved in organisations which cause integration problems and increase the complexity and cost of maintaining these applications. Enterprise Resource...
Journal Articles
Benchmarking for Quality Management & Technology (1997) 4 (1): 7–17.
Published: 01 March 1997
...S. Evans; B.G. Dale Presents the main findings of an internal and generic benchmarking exercise on the engineer availability process. This process seeks to predict customer demand in terms of the incoming call rate and match this against the available supply of engineering resources. Describes how...

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