... (Bohoris, 1995 ; Vokurka et al., 2000 ; Cauchick, 2001). These models provide the guidelines for effective quality management and may be used as self‐assessment models. However, organizations still face considerable difficulties and problems when they try to measure their overall performance...

...Pavel Castka; Christopher J. Bamber; John M. Sharp This paper discusses self‐assessment and benchmarking of intangible assets in teamwork development. First examines key approaches to team‐performance measurement and present a systems perspective on teamwork, hence benchmarking of teamwork...