... Business excellence Self assessment Total quality management Greece Hotels Today's extremely competitive business arena and the rapid changes in markets worldwide have forced organizations to adjust their way of working. To confront with these changes, organizations in any sector, of any size...

...Pavel Castka; Christopher J. Bamber; John M. Sharp This paper discusses self‐assessment and benchmarking of intangible assets in teamwork development. First examines key approaches to team‐performance measurement and present a systems perspective on teamwork, hence benchmarking of teamwork...