... Emerald Publishing Limited Licensed re-use rights only Retail Retailing Quality function deployment Quality demands Quality management Services Luxury market Small business Service management Recent literature demonstrates an increasing interest in the implementation of QFD...

... of over five citations per year, are shown in Table I . Service management Service experience Literature review Bibliometrics Service operations have been growing in importance in the contemporary world, with a consequent increase in academic interest in the subject (Chase and Apte, 2007...