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Keywords: Service organizations
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Journal Articles
Benchmarking: An International Journal (2014) 21 (1): 62–76.
Published: 25 February 2014
...Paulo Augusto Cauchick Miguel; Marly Monteiro de Carvalho Purpose – The paper reports case studies conducted in services organizations that apply Six Sigma in an emerging economy. Aspects of human resources and full-time specialist, infra-structure, top management leadership, customer...
