...Rocio Rodriguez; Göran Svensson; Nils M. Høgevold; Mornay Roberts-Lombard; Jyh-Liang Guan; Ke Lin Chen Purpose This study tests an adapted six-dimensional framework of performance indicators in a business-to-business (B2B) setting on service provider satisfaction (in a sales role). The proposed...

...Corrado lo Storto Purpose – This is a benchmarking study and the purpose of this paper is to investigate if there is any association between operational efficiency in the integrated water management industry in Italy and the typology of service providers, and as a consequence, the nature...