... rights only SM incorporates economic, social, environmental and life cycle dimensions of manufacturing (Garetti and Taisch, 2012). For SM, a more holistic closed-loop approach is required (Badurdeen et al., 2009). SM increases economic growth, environmental performance, social...

..., the communicative staging of servicescape and the social staging of servicescape. These dimensions are mentioned in the order of importance perceived by the customers. The substantive staging of servicescape was identified with five factors: ambient conditions, facility aesthetics, artifacts, provisions and spatial...