...Yasar F. Jarrar; Mohamed Zairi Presents the findings of a global survey, undertaken by the European Centre for Total Quality Management (UK), which was aimed at identifying the critical success factors for the “effective internal transfer of best practices”. Overall, 227 organisations took part...

...Joel D. Wisner This article presents the findings of a comprehensive, exploratory survey concerning transportation quality improvement programs. Various quality improvement program dimensions were compared among two groups of respondents: those who experienced market share increases or cost...

... to change. Points out that continuous improvement (CI) was identified in a recent Australia/New Zealand manufacturing survey as the most important manufacturing enhancement process currently available. In 1997, an Australia‐wide study of CI in manufacturing was initiated by a benchmarking survey examining...

... and benchmarkees. Provides specific ideas on how to structure benchmarking exchanges effectively based on in‐depth interviews with nine experienced host companies and survey data from 31 experienced host companies. Provides a generic process flow for handling benchmarking requests and discusses critical issues...

...Sharad K. Maheshwari; Xiande Zhao The main objective of this research is to study the quality management practices of Indian manufacturing organizations. Presents the results of a survey conducted among the chief operating officers of medium‐and large‐size Indian manufacturing companies. Presents...