...Ajitabh Dash Purpose This research explores the mediating role of a firm's innovativeness and customer orientation on the relationship between commercial success and total quality management (TQM) in the Indian SaaS (Software-as-a-Service) sector. Design/methodology/approach The hypotheses...

... of authority, recognition of quality behaviour and empowerment of the workforce. Benefits of the awards: The EQA was set up in 1991. The main objectives of the award were to support, encourage and recognise the development of effective TQM by European companies. It is managed by the European...

...Noorliza Karia; Firas Izzat Mahmoud Saleh Purpose This paper aims to investigate the impact of total quality management (TQM) practices on the work-related attitudes of International Non-Governmental Organisations (INGOs) staff, including job involvement, job satisfaction, career satisfaction...

...Namish Mehta; Nilesh Diwakar; Rajeev Arya Purpose The purpose of this paper is to provide a framework for designing a multiple performance measurement tool for evaluating, comparing and benchmarking the working of engineering educational institutes in a group based on total quality management (TQM...

...Vimal Kumar; R.R.K. Sharma; Pratima Verma; Kuei-Kuei Lai; Yu-Hsin Chang Purpose Culture is considered as one of the variables that influence the total quality management (TQM) adoption process. The purpose of this paper is to explore the relationship between cultural dimensions and the strategy...

...Raja Sreedharan V.; Vijaya Sunder M.; Raju R. Purpose The purpose of this paper is to review the existing literature on the critical success factors (CSFs) of various continuous improvement (CI) like total quality management (TQM), Lean, Six Sigma and Lean Six Sigma (LSS), and perform a content...

... Patyal is the corresponding author and can be contacted at: vspatyalnitie@gmail.com 21 12 2016 19 04 2017 06 05 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only India TQM Organizational culture Structural equation...

... 2015 09 01 2016 09 01 2016 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Six Sigma India SEM TQM Quality performance Quality practices In the present world the major challenge for organizations is to meet the ever...

...Rameshwar Dubey; Tripti Singh; Sadia Samar Ali Purpose – The purpose of this paper is to study the mediating effect of human resource (HR) between independent variables (i.e. leadership and quality culture (QC)) and successful total quality management (TQM) implementation for firm performance...

... particularly focuses on labor productivity of labor-intensive companies. © Emerald Group Publishing Limited 2014 TQM Quality management Labor productivity Labor intensive Benchmark Concurrent engineering This paper is structured as follows. The literature is reviewed on fundamental...

...Ernest Boateng‐Okrah; Fred Appiah Fening Purpose The purpose of this paper is to ascertain the level at which total quality management (TQM) practices have been implemented in a mining company in Ghana. Design/methodology/approach The study was undertaken over a six month period...

... is presented and detailed. Finally, two cases of application are presented to illustrate the validity as well as to make some considerations based on the potential benefits and limitations of this proposal. Benchmarking Kaizen BPR TQM In an era when many organisations are trying to catch up...

...Woon Kin Chung Since the early 1980s, benchmarking has been widely used as a strategy for organisations to make progress in their TQM maturity. Quality award models provide a comprehensive framework for the application and study of benchmarking. However, many of the studies are case‐based...

...Robin Mann; Michael Voss Presents an innovative approach used by one company to integrate its ISO 9000‐certified management system with a recognised TQM framework (the Baldrige model). The company concerned developed its ISO 9000 system to address all elements of the Baldrige criteria...

... of responsibilities. By comparing the achieved objectives with the defined milestones, process advances can be controlled. © MCB UP Limited 1999 After‐sales service Benchmarking Germany Quality function deployment TQM The spare parts supply as a part of the after‐sales‐service for capital...

...T. Thiagarajan; M. Zairi This paper discusses an empirical analysis of total qulaity management (TQM) critical factors using an adaptation of a questionnaire used previously in the USA. Since the context of this analysis was the Malaysian approach to TQM implementation, the measuring scale...

...Alan Brown; Ton van der Wiele Addresses issues regarding the impact of restructuring on TQM by examining several large Australian enterprises. All had gone through substantial restructuring with considerable reductions in job numbers, or, in some cases, reductions were still in progress. Most had...

...Ramona Kay Michael; Victor E. Sower; Jaideep Motwani Based on an extensive review of literature on total quality management (TQM) in higher education, proposes a specific definition of “customer” and develops a comprehensive TQM model that comprises eight steps. The definition of “customer...

..., and strategic planning, facilitated and expedited faculty participation and provided documentation necessary for AACSB reviews. © MCB UP Limited 1996 Kaizen Quality Management TQM Universities The American Assembly of Collegiate Schools of Business (AACSB), the primary accreditation body...

...Leon W. Brashier; Victor E. Sower; Jaideep Motwani; Michael Savoie Examines the current literature on total quality management/continuous quality improvement (TQM/CQI) in the health‐care industry and determines the common threads that exist in the successfully implemented programmes. Based...