... percent for Namibia, respectively. There were similarities and differences in responses from SMEs in both countries. Similarities are in terms of limited implementation of QM practices, and also less use of tools and techniques. Reasons for not implementing include unknown to the authors, and the high...

...Paulo Augusto Cauchick Miguel; Eduardo Satolo; João Marcos Andrietta; Felipe Araújo Calarge Purpose Six Sigma program is an approach currently adopted by many companies, which involves a highly disciplined and guided process, in which applications of many different tools and techniques aim...