... of their importance and application to industry needs. Ozlem Bak can be contacted at: Ozlem.Bak@brunel.ac.uk 05 05 2018 30 07 2018 31 07 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only United Kingdom Supply chain management Soft...

... Emerald Group Publishing Limited 2009 Road transport Freight forwarding Benchmarking Process efficiency Government United Kingdom Of the numerous measures that can be used to promote environmentally sustainable distribution, those which yield economic as well as environmental...

... of 22 times significantly higher than all the misclassified bankrupt firms, all the other firms' interest cover were lower than the mean of both groups. © Emerald Group Publishing Limited 2009 Business failures Bankruptcy United Kingdom In the post Enron‐Andersen debacle era...

... higher prices, or providing lower levels of service standards, to its customers. Electricity industry Benchmarking Customer services quality Performance management United Kingdom The last decade has witnessed a growing number of consumer representation groups and regulatory bodies...

... Electronic commerce Competitive advantage Small to medium‐sized enterprises United Kingdom E‐business is a powerful vehicle for different kinds of improvement within a company. It can be used for effectively managing the transformation of a traditional business strategy that represents the old...

... patient identifiers are removed from the CMDS prior to CHKS receiving data from individual hospitals. For the purposes of this study data from a single New Zealand hospital (chosen randomly) were compared at an aggregate level to a peer group of hospitals from the United Kingdom that showed similar...

... and processes, supported by up to date technologies and more investment (Wistow, 2001). Benchmarking National Health Service United Kingdom © Emerald Group Publishing Limited 2005 Conducting research between two or more researchers has implications in terms of consistency in data...

... (competitive or comparative), the process (based on indicators or ideas) and the outcomes (standards or best practice) of benchmarking are, however, less clear. National Health Service United Kingdom Benchmarking Government policy © Emerald Group Publishing Limited 2005 Many...

... factors but also individual and external factors of change for BM. Benchmarking National Health Service Performance measures Organizational change United Kingdom In December 1997, the UK Government announced its commitment towards providing the “best” health‐care service in the world...

... sustainability Airports Communication United Kingdom For the European Union, “sustainable mobility” is an overarching objective of the 1998‐2004 action programme for transport (European Commission, 1998). Busy airports occupy substantial areas of land, entail significant urban development in the form...

... are embedded define their ability to voice scepticism about the conventional presentation of benchmarking as a benign and objective technique. Benchmarking United Kingdom Germany © Emerald Group Publishing Limited 2004 For the trade union congress (TUC) benchmarking at the company level...

... conform to the highest standards of quality or companies will fail in their endeavours to compete successfully internationally. Advanced manufacturing technologies Investment USA United Kingdom © MCB UP Limited 1999 For the British survey, a random sample of 1,252 companies...

... league tables. Concludes that the momentum for continuous improvement within the company is ongoing and stems from enthusiasm and teamwork. © MCB UP Limited 1998 Benchmarking Quality Transport United Kingdom TNT was announced as joint winner of the inaugural 1994 UK Quality Award...

... scores for the level of dynamics in the competitive environment, the level of dynamics in strategy development capabilities and business performance. © MCB UP Limited 1996 Competitive strategy Development Multinationals Performance United Kingdom Competitive environments...

... of small businesses need to be developed and made accessible. © MCB UP Limited 1995 Barriers Benchmarking Management information Performance measurement Small to medium‐sized enterprises Strategic management United Kingdom “Competitive benchmarking” is enjoying an unprecedented...

...Amrik S. Sohal Compares the findings of a survey conducted in Australia and the United Kingdom which investigated issues concerning investments in advanced manufacturing technologies (AMTs). Responses were received from 61 companies in Australia (37.9 per cent response rate) and 67 companies...