...” (Teddlie and Tashakkori, 2003 , p. 15). Ozlem Bak can be contacted at: Ozlem.Bak@brunel.ac.uk 05 05 2018 30 07 2018 31 07 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only United Kingdom Supply chain management Soft...

... is unique. This is the first attempt to summarise its achievements and findings since its launch in 1997. © Emerald Group Publishing Limited 2009 Road transport Freight forwarding Benchmarking Process efficiency Government United Kingdom Of the numerous measures that can be used...

... Publishing Limited 2009 Business failures Bankruptcy United Kingdom In the post Enron‐Andersen debacle era, there has been widespread debate among various stakeholders in the quest to identify firms likely to go bankrupt and/or become financially distressed (Gerald, 2002). Notwithstanding...

..., 2004), interesting insights about the impact of IIP, among other things, emerged. © Emerald Group Publishing Limited 2009 Electricity industry Benchmarking Customer services quality Performance management United Kingdom The last decade has witnessed a growing number of consumer...

... areas and proposes a plan for e‐business integration. © Emerald Group Publishing Limited 2007 Electronic commerce Competitive advantage Small to medium‐sized enterprises United Kingdom The primary research methods used for this study were literature review and interviews with owner...

... that, it should be noted that this exercise was a preliminary exercise to investigate the key problems that would be encountered. Any results given are tentative and are subject to further work being carried out. Health services Hospitals Benchmarking New Zealand United Kingdom It is becoming...

... United Kingdom Benchmarking Government policy © Emerald Group Publishing Limited 2005 Markets were introduced into the NHS by a Conservative government via the 1989 White Paper, Working for Patients. Hospitals (termed Trusts) became sellers or “providers”, with health...

... to get people engaged in governance” recognising that it falls within the clinical governance agenda. © Emerald Group Publishing Limited 2005 Benchmarking National Health Service United Kingdom Quality management is not a new phenomenon in the UK National Health Service (NHS...

... factors but also individual and external factors of change for BM. Benchmarking National Health Service Performance measures Organizational change United Kingdom The second framework of the research was the EFQM Model. The model was used in bringing BM principles to the theoretical model...

... Publishing Limited 2005 Economic sustainability Airports Communication United Kingdom For the European Union, “sustainable mobility” is an overarching objective of the 1998‐2004 action programme for transport (European Commission, 1998). Busy airports occupy substantial areas of land...

... for closing any gaps that are identified through an external focus (collaborators) monitoring the changing business environment (context) Table I . © Emerald Group Publishing Limited 2004 Benchmarking United Kingdom Germany This paper continues by explaining the main findings...

... to adequately prepare the organisation for the introduction of the new technology (Huber and Brown, 1991). Advanced manufacturing technologies Investment USA United Kingdom The 1990s has created an environment where manufacturing organisations must become increasingly more sophisticated...

... about people working together in a climate which fosters success and achievement of best in class performance. Table I Ranking of service elements © MCB UP Limited 1998 Benchmarking Quality Transport United Kingdom TNT was announced as joint winner...

... Multinationals Performance United Kingdom Competitive environments are changing at an accelerating rate, culminating in a high level of uncertainty. This growing uncertainty is the result of higher customer expectations, the dilution of borders between competitive environments and the move towards...

... of small businesses need to be developed and made accessible. © MCB UP Limited 1995 Barriers Benchmarking Management information Performance measurement Small to medium‐sized enterprises Strategic management United Kingdom “Competitive benchmarking” is enjoying an unprecedented...

...Amrik S. Sohal Compares the findings of a survey conducted in Australia and the United Kingdom which investigated issues concerning investments in advanced manufacturing technologies (AMTs). Responses were received from 61 companies in Australia (37.9 per cent response rate) and 67 companies...