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Volume 5, Issue 2
1 June 1998
This article was originally published in
Benchmarking for Quality Management & Technology
Benchmarking for Quality Management & Technology Cover Image for Volume 5, Issue 2
Case Report| June 01 1998

Benchmarking at TNT Express Available to Purchase

Mohamed Zairi
Mohamed Zairi
University of Bradford Management Centre, Bradford, UK
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 2051-316X
Print ISSN: 1351-3036
© MCB UP Limited
1998
Benchmarking for Quality Management & Technology (1998) 5 (2): 138–149.
https://doi.org/10.1108/14635779810212365

Focuses on TNT Express (UK), part of the worldwide transportation group. Notes that TNT was joint winner of the inaugural 1994 UK Quality Award. Considers the role of quality at TNT and how it is achieved. Features the role of elements such as benchmarking surveys and performance league tables. Concludes that the momentum for continuous improvement within the company is ongoing and stems from enthusiasm and teamwork.

Keywords:
Benchmarking, Quality, Transport, United Kingdom
© MCB UP Limited
1998
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