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Purpose

– The purpose of this paper is to discuss Eastern Kentucky University (EKU) Libraries’ experience and success in the creation of a fundraising Communications Plan.

Design/methodology/approach

– The paper is based on observational experiences at EKU Libraries over the course of two years, before and after the implementation of a Communications Plan.

Findings

– Feedback from Friends of EKU Libraries advised that donors appreciate communications from EKU Libraries, especially on a monthly basis. As a result of implementing a Communications Plan, donations to EKU Libraries became more consistent throughout the year and increased in number.

Practical implications

– EKU Libraries found that a meaningful Communications Plan can help strengthen the connection between an organization and its donors. As a result, the Plan will be refined annually and utilized for the foreseeable future.

Originality/value

– This paper provides guidance for libraries and other organizations on the creation and implementation of a fundraising Communications Plan, based on the experience of EKU Libraries.

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