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Journal Articles
Journal Articles
The Bottom Line (2025) 38 (1): 28–48.
Published: 30 July 2024
... service quality in the Australian higher education sector. They identified three underlying dimensions (“process,” “empathy” and “tangible”) that influenced university service quality. Following on from this, Angell et al. (2008) used focus groups to identify the 20 most important university...
Journal Articles
The Bottom Line (2024) 37 (3): 351–377.
Published: 03 July 2024
...Ataus Samad; Michael K. Muchiri Purpose This paper aims to extend our understanding of the concept of crisis leadership based on perceptions of 48 Australian leaders drawn from various sectors including Australian politics, higher education, not-for-profit and corporate sectors. Design...
Journal Articles
The Bottom Line (2020) 33 (4): 297–313.
Published: 07 July 2020
...Taiguara de Freitas Langrafe; Simone Ruchdi Barakat; Fabricio Stocker; Joao Maurício Gama Boaventura Purpose This paper aims to empirically verify whether the development of improved relationships between higher education institutions (HEIs) and their stakeholders based on the principles...
Journal Articles
The Bottom Line (2015) 28 (1-2): 52–62.
Published: 06 July 2015
... issues and challenges; predictions about the future MOOC business models from the perspectives of platforms, providers and consumers. Design/methodology/approach – Review of the current literature for business models and costs for MOOCs and including the business models of higher education...
Journal Articles
The Bottom Line (2006) 19 (2): 59–63.
Published: 01 June 2006
... benefit from outcomes‐based goals and policy adjustments. Originality/value The paper is of benefit in the planning of library projects that include infrastructure improvements. © Emerald Group Publishing Limited 2006 Academic libraries Higher education Document management Information...
Journal Articles
The Bottom Line (2006) 19 (1): 22–30.
Published: 01 March 2006
..., maintenance and computerization. © Emerald Group Publishing Limited 2006 Academic libraries Financing Higher education Economic conditions Information media Kenya The university library represents one of the largest capital expenditures on any campus and requires ongoing annual...
Journal Articles
The Bottom Line (2003) 16 (2): 55–64.
Published: 01 June 2003
... for the development of awareness of computers in library operations to accelerate cooperative activities; and revision of the curriculum and improving the quality of library school faculty. © MCB UP Limited 2003 Library materials Libraries Finance Higher education Resource management Pakistan...
Journal Articles
The Bottom Line (2003) 16 (1): 19–24.
Published: 01 March 2003
... are of the opinion that library fines do not compel users to return borrowed books on time. © MCB UP Limited 2003 Universities Higher education Library users Financing Libraries Nigeria An overdue fine is the amount a library user is charged for keeping a borrowed library item (book, etc...
Journal Articles
The Bottom Line (2001) 14 (2): 76–84.
Published: 01 June 2001
..., and higher education) throughout the world via the World Wide Web. The digitization of these collections is just one component of a larger Digital Diamond imaging archives and distribution project, which will cost a total of $20.5 million to complete. The original vision, with all funds in place...
Journal Articles
The Bottom Line (2000) 13 (4): 182–186.
Published: 01 December 2000
...‐raising. The case described, now 25 years in place, has raised an endowment of over $6 million. © MCB UP Limited 2000 Fund‐raising Academic libraries Higher education The book value (actual amount which has been given over the years) is the basis for the number of books, or units...
Journal Articles
The Bottom Line (2000) 13 (2): 93–99.
Published: 01 June 2000
..., equipment and facilities. In the US, funding models for academic libraries vary greatly, depending on whether the institution is private or public, specific budgetary regulations and funding formulas for higher education, and the overall budgetary situation of a particular academic institution...
Journal Articles
The Bottom Line (2000) 13 (1): 10–15.
Published: 01 March 2000
.... Although the advice pertains primarily to budgeting practice in the USA, there are several nuggets of wisdom applicable in any situation. Academic libraries Communications Higher education Budgeting Financial planning The first step in influencing the budgetary process is to know what...
Journal Articles
The Bottom Line (2000) 13 (1): 16–20.
Published: 01 March 2000
... of their ILL requests to investigate how long it takes on average from when the library receives a request to when it has the document. Both libraries have drawn a sample of 23 requests. © MCB UP Limited 2000 Statistics Higher education Teachers Librarians Librarians should, of course...
Journal Articles
Journal Articles
The Bottom Line (1999) 12 (3)
Published: 01 September 1999
... © MCB UP Limited 1999 --> Higher education Buildings Safety Local government Working conditions Public finance Keywords: Higher education, Buildings, Safety, Local government,Working conditions, Public finance Montana State University is seeking $7.5 million from...
Journal Articles
The Bottom Line (1995) 8 (3): 20–27.
Published: 01 March 1995
...Sherrill L. Weaver; Harold A. Shaffer In these times of no‐growth budgets and escalating service demands, the formation of partnerships between all types of higher education institutions — both public and private — is now a recognized survival strategy. Details the budget development...

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