Quality assurance techniques have developed considerably over the past few years, and in particular the application of Quality Management within a service industry such as civil engineering has evolved into a well developed management control system.

James Williamson and Partners were the first members of the Association of Consulting Engineers successfully to achieve third party accreditation with BSI for civil and structural design. The initial system was generated for work on Torness Power Station in the early 1980s, and the firm has, in the last ten years, developed a flexible quality system to effectively control and co-ordinate complex projects.

This paper discusses the use of quality assurance techniques in a civil engineering design office, looking at a few areas where the requirements of BS 5750 and BS 5882 are difficult to interpret. Some observations are also made on the adoption of QA for site supervision.

  • SYNOPSIS

  • DEVELOPMENT IN MANAGEMENT TECHNIQUES

  • MISCONCEPTIONS

  • THE DESIGN PROCESS

  • DESIGN CONTROL

  • THE BENEFITS

  • SITE SUPERVISION

  • REFERENCES

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