Chapter 11: The Destination Triangle: Toward Relational Management

Destinations are highly dynamic and complex systems requiring a responsive and relational governance system. Recent tourism literature proposes a network approach to destination management, but empirical evidence shows interactions in destinations remains low. Dominant stakeholders tend to control destination governance systems; less powerful ones are not actively included. This chapter schematizes the network of relations as a destination triangle made up of governance, supply side, and tourists. A quantitative study of tourists and a qualitative study of supply-side stakeholders show that the destination triangle is inappropriately adjusted. The supply side is not actively involved in destination management. The findings show that the absence of a relational management approach can impede initiatives.