Chapter 11: Developing Resilient Organisations Through Strategic Human Resources

The purpose of the chapter is to highlight the role of strategic human resources in building resilient organisations. Our research also aims to highlight how resilient organisations are poised better to take on constantly changing business environment and deliver superior products and service experiences to the target market. With the help of an extensive literature review and real-world cases, our research focusses on key elements of strategic human resources and then establishes the linkages between the contribution of individual employees and HR policies towards the achievement of these crucial elements. The findings suggest that the aggregation of individual contributions and HR practices lead to the development of resilience in organisations and helps them to deliver better on all critical indicator of performance. The research has important implications for all important stakeholders including scholars, practitioners, and policymakers, among others. Organisations are also crucial for ensuring the well-being of the masses as their contribution in terms of taxes and duties becomes instrumental in funding various social welfare programs run by governments across the globe. The research is unique in the sense that it draws the linkages between organisations’ resilience and their performance through the creation, development, and management of strategic human resources.