4. Distance learning in organizations: A review and assessment of future needs

Many organizations have implemented distance-learning (DL) courses and programs as an economical, efficient way to deliver training. The purpose of this chapter is to summarize some of the major considerations that are associated with distance-learning programs. We describe a number of the issues surrounding DL, ranging from how organizations use DL to the differing forms of training being delivered and how organizations are reacting to DL. We close with a discussion of issues in practice and suggest directions for future research.