3: Challenges Faced by a New Educational Model and the Community at Monterrey Tech: Post-Pandemic Perspectives

This chapter describes challenges that students, faculty and administrators at the Monterrey Institute of Technology and Higher Education (Instituto Tecnológico y de Estudios Superiores de Monterrey, ITESM) experienced related to remote learning and isolation. The authors document experiences and strategies of different management teams to act flexibly in times of uncertainty and to support society in general. Ultimately, technology, experience and trust in various levels of leadership as well as horizontal and inclusive communication changed the educational status quo and strengthened the university community.