Chapter 4: Enhancing Team Engagement in Team-Centric Organizations: An Integrative Model and Application

Many organizations are shifting towards a more team-centric approach as a response to an increasingly complex and dynamic business environment. This move toward a team-based structure requires consideration of team-oriented behaviors and processes. In this paper we develop a model that features team engagement as the central construct and a primary driver of team performance in team-centric organizations. We emphasize the use of team performance management as a direct antecedent of team engagement. However, effective team performance management requires an integration of supportive leadership behaviors; therefore, we integrate the most salient full range leadership behaviors of the team leader across the specific phases of team performance management. The result is a conceptual model that can be utilized by both practitioners and researchers to evaluate how team engagement emerges in team-centric organizations. We illustrate the application of this model by discussing an integrative approach in the context of public accounting audit teams.