CHAPTER 6: Shifting Perspectives: Helping Victims Recover from Organizational Justice Violations

Organizational justice research has begun to consider how managers and organizations can effectively repair violations of fairness. These studies, however, tend to view repairs through the perspective and interests of the organization and its managers (e.g., how to mitigate negative reactions aimed toward the organization/manager or prevent conflict escalation). Relatively less is known about how these repairs impact victims’ long-term recovery, whether these efforts mitigate negative consequences that are important to victims (e.g., physical/psychological health), and the victim’s role in the recovery process. In this chapter, we argue for a shift in research emphasis to better understand the victim’s experience. We identify several mechanisms that might be particularly important in helping victims recover from organizational injustice and offer suggestions for interventions that can facilitate the victim’s recovery process. Finally, we offer several avenues for future research.