Chapter 1: Automating Business

Automation is a key aspect of any process management capability an organisation would establish. Aimed at improving Return on Investment (ROI) and streamlining processes to improve business outcome, automation covers all aspects of process management ranging from policy enforcement, decision making, reporting, monitoring, etc.

Over the years, organisations have made extensive investment on addressing their automation needs, but the evolution of technology such as Internet and adaptation of newer business models such as SaaS, have exposed organisation to newer automation challenges.

Standardisation and maturity of process management tools not only offers organisation a platform to optimally leverage the investments they have made but also enable them to establish a platform which would offer the level of agility required to cope with their growth and dynamic needs.