Process Automation Strategy in Services, Manufacturing and Construction

Process Automation Strategy in Services, Manufacturing and Construction

BY

BHARATI MOHAPATRA

Veer Surendra Sai University of Technology, India

SANJANA MOHAPATRA

University of Texas, USA

AND

SANJAY MOHAPATRA

Xavier Institute of Management, India

United Kingdom – North America – Japan – India – Malaysia – China

Emerald Publishing Limited

Howard House, Wagon Lane, Bingley BD16 1WA, UK

First edition 2023

Copyright © 2023 Bharati Mohapatra, Sanjana M, and Sanjay M.

Published under exclusive licence by Emerald Publishing Limited.

Reprints and permissions service

No part of this book may be reproduced, stored in a retrieval system, transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without either the prior written permission of the publisher or a licence permitting restricted copying issued in the UK by The Copyright Licensing Agency and in the USA by The Copyright Clearance Center. Any opinions expressed in the chapters are those of the authors. Whilst Emerald makes every effort to ensure the quality and accuracy of its content, Emerald makes no representation implied or otherwise, as to the chapters’ suitability and application and disclaims any warranties, express or implied, to their use.

British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN: 978-1-80455-144-8 (Print)

ISBN: 978-1-80455-143-1 (Online)

ISBN: 978-1-80455-145-5 (Epub)

Chapter 1: Automating Business1
Chapter 2: Business Process Automation11
Chapter 3: Automation in Master Data Management (MDM)23
Chapter 4: Automation in Knowledge Management System43
Chapter 5: Automation in Software Project Management59
Chapter 6: ERP as Business Process Automation Tool91
Chapter 7: Fundamentals of RPA123
Chapter 8: Return on Investment from BPA167
Chapter 9: Automation in the Construction Industry217
Bibliography229
Index235