Chapter 13: Facilitating Information Access

This chapter draws on the writer's research, as documented earlier in this book, other empirical studies and evidenced guidelines to offer a series of design recommendations for use by information providers, Web authors and app creators. The chapter begins with a brief discussion of the paucity of literature on the subject of presenting information online for a learning-disabled cohort. It then considers the writer's findings, in particular with regard to the site attributes featured in much of his usability work and taking into account the discrepancy between performance and preference results. It asks how preference and performance can be accommodated and tries to incorporate the propensity, when actively seeking specific information, to adopt ‘serial access’ behaviour.