Chapter 6: Conflict Resolution: Initial Reactions and Strategies

In the era of globalization, expanding a firm internationally has become important. International organizations now operate in complex environments where staff members are exposed to a variety of strange and cultural circumstances. These variations in culture and intercultural components can cause disputes and performing business functions more challenging.¹ Conflict management entails a variety of strategies and approaches that can be used depending on the scenario, the nature of the dispute, and the individuals involved. There is no one-size-fits-all approach to conflict resolution. Different types of conflict may necessitate other tactics, and the efficacy of these strategies may vary significantly.² Different dimensions can be taken into consideration while resolving conflict. These dimensions offer a complete framework for comprehending and resolving disputes. Within each dimension, below are some frequent conflict resolution strategies.