Factor No. (Variance Explained)Factor TitleVariable IncludedFactor LoadingCronbach's
α
F1 (35.64)User InterfaceInformation availability0.7080.849
Active admin supervision0.785
user friendly0.692
Facilitating activities0.606
Customized and IT features0.763
Advanced IT features0.520
F2 (8.69)IT
Infrastructure
Authenticated profiles0.5450.796
e-commerce services0.657
Content and Dedicated Collaboration0.744
Storing and Sharing information0.708
System facilitator0.644
F3 (6.61)Service OfferingConsult and information sharing0.7350.762
Gain knowledge0.802
Healthcare offering0.475
Additional service0.490
F4 (6.31)Information CredibilityRobust policy0.6430.657
Information credibility0.756
Secured and Transparent0.627

Note: Extraction Method: Principal Component Analysis.

Rotation Method: Varimax with Kaiser Normalization.

Rotation converged in 7 iterations.