Issues

Business process re‐engineering projects in Finland: An evaluation of change management in 21 large Finnish organizations

Henrikki Tikkanen; Pasi Pölönen
View articletitled, Business process re‐engineering projects in Finland<span class="subtitle-colon">: </span><span class="subtitle">An evaluation of change management in 21 large Finnish organizations</span>
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The engineer availability process: A study of a predictive process

S. Evans; B. G. Dale
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Best practice in the car after‐sales service: An empirical study of Ford, Toyota, Nissan and Fiat in Germany ‐ Part II

Olajide Omotuyi Ehinlanwo; Mohamed Zairi
View articletitled, Best practice in the car after‐sales service<span class="subtitle-colon">: </span><span class="subtitle">An empirical study of Ford, Toyota, Nissan and Fiat in Germany ‐ Part II</span>
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The design and implementation of the balanced business scorecard: An analysis of three companies in practice

Stephen R. Letza
View articletitled, The design and implementation of the balanced business scorecard<span class="subtitle-colon">: </span><span class="subtitle">An analysis of three companies in practice</span>
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