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Journal Articles

Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing

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Nina Rizun, Aleksandra Revina, Vera G. Meister
Journal: Business Process Management Journal
Business Process Management Journal (2021) 27 (7): 1966–1998.
https://doi.org/10.1108/BPMJ-04-2021-0217
Published: 24 September 2021
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