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Journal Articles

Examining the relationship between business process improvement initiatives, information systems integration and customer focus: an empirical study

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Ganesh D. Bhatt, Marvin D. Troutt
Journal: Business Process Management Journal
Business Process Management Journal (2005) 11 (5): 532–558.
https://doi.org/10.1108/14637150510619876
Published: 01 October 2005
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Journal Articles

Exploring the relationship between information technology, infrastructure and business process re‐engineering

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Ganesh D. Bhatt
Journal: Business Process Management Journal
Business Process Management Journal (2000) 6 (2): 139–163.
https://doi.org/10.1108/14637150010324085
Published: 01 May 2000
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