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Journal Articles

Process improvement in a radiology department

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Hatice Camgoz-Akdag, Tuğçe Beldek
Journal: Business Process Management Journal
Business Process Management Journal (2020) 26 (3): 786–797.
https://doi.org/10.1108/BPMJ-03-2019-0109
Published: 15 August 2019
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Journal Articles

Lean process design for a radiology department

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Hatice Camgöz-Akdağ, Esra Çalişkan, Sirel Toma
Journal: Business Process Management Journal
Business Process Management Journal (2017) 23 (4): 779–791.
https://doi.org/10.1108/BPMJ-02-2017-0025
Published: 03 July 2017
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Journal Articles

Internal customer satisfaction improvement with QFD technique

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Hatice Camgöz-Akdağ, H. Pınar İmer, K. Nazlı Ergin
Journal: Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 957–968.
https://doi.org/10.1108/BPMJ-01-2016-0022
Published: 05 September 2016
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