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Journal Articles

Pareto-principle application in non-IT supported CRM processes: A case study of a Dutch manufacturing SME

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Ibrahim Elbeltagi, Thijs Kempen, Elaine Garcia
Journal: Business Process Management Journal
Business Process Management Journal (2014) 20 (1): 129–150.
https://doi.org/10.1108/BPMJ-05-2012-0043
Published: 28 January 2014
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