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Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy

Yuliansyah Yuliansyah, Hussain Gulzar Rammal, Maryani Maryani, Ismie Roha Mohamed Jais, Zuraidah Mohd-Sanusi

Business Process Management Journal (2021) 27 (4): 1126–1141.

https://doi.org/10.1108/BPMJ-10-2020-0454

Published: 03 June 2021

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