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Journal Articles

Mobile customer relationship management: underlying issues and challenges

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Jaakko Sinisalo, Jari Salo, Heikki Karjaluoto, Matti Leppäniemi
Journal: Business Process Management Journal
Business Process Management Journal (2007) 13 (6): 771–787.
https://doi.org/10.1108/14637150710834541
Published: 13 November 2007
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Journal Articles

Business relationships redesign with electronic commerce tools: An empirical investigation

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Jari Salo
Journal: Business Process Management Journal
Business Process Management Journal (2007) 13 (4): 488–502.
https://doi.org/10.1108/14637150710763531
Published: 31 July 2007
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