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Jerry Fjermestad
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Journal Articles
Guest editorial
Free
Journal:
Business Process Management Journal
Business Process Management Journal (2003) 9 (5)
Published: 01 October 2003
Journal Articles
The impact of product category on customer dissatisfaction in cyberspace
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2003) 9 (5): 635–651.
Published: 01 October 2003
Journal Articles
Electronic customer relationship management: Revisiting the general principles of usability and resistance – an integrative implementation framework
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2003) 9 (5): 572–591.
Published: 01 October 2003
