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Journal Articles

The role of big data in shaping ambidextrous business process management: Case studies from the service industry

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Luca Dezi, Gabriele Santoro, Heger Gabteni, Anna Claudia Pellicelli
Journal: Business Process Management Journal
Business Process Management Journal (2018) 24 (5): 1163–1175.
https://doi.org/10.1108/BPMJ-07-2017-0215
Published: 26 July 2018
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Journal Articles

The bank of things: An empirical investigation on the profitability of the financial services of the future

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Manlio Del Giudice, Francesco Campanella, Luca Dezi
Journal: Business Process Management Journal
Business Process Management Journal (2016) 22 (2): 324–340.
https://doi.org/10.1108/BPMJ-10-2015-0139
Published: 04 April 2016
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