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Journal Articles

Organizational planning for quality management in the digital age

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Falk Johannes Behmer, Roland Jochem
Journal: Business Process Management Journal
Business Process Management Journal (2020) 26 (3): 679–693.
https://doi.org/10.1108/BPMJ-12-2018-0365
Published: 25 June 2019
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Journal Articles

Empirical study on quality management for product-service systems in industrial environment

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Florian Pasch, Christoffer Rybski, Roland Jochem
Journal: Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 969–978.
https://doi.org/10.1108/BPMJ-01-2016-0023
Published: 05 September 2016
View article titled, Empirical study on quality management for product-service systems in industrial environment
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