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Journal Articles

Identification and quantification of influent factors in perceived quality of the e-service provided by a university

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Liziane Silva Menezes, Miguel Afonso Sellitto, Tatiane Pereira Librelato, Miriam Borchardt, Giancarlo Medeiros Pereira
Journal: Business Process Management Journal
Business Process Management Journal (2016) 22 (3): 438–457.
https://doi.org/10.1108/BPMJ-07-2015-0100
Published: 06 June 2016
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Journal Articles

A process improvement approach based on the Value Stream Mapping and the Theory of Constraints Thinking Process

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Tatiane Pereira Librelato, Daniel Pacheco Lacerda, Luís Henrique Rodrigues, Douglas Rafael Veit
Journal: Business Process Management Journal
Business Process Management Journal (2014) 20 (6): 922–949.
https://doi.org/10.1108/BPMJ-07-2013-0098
Published: 28 October 2014
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