... Management Decision‐support systems Process management Quality assurance The ISO 9000 series of certification is a system of standards against which individual companies and firms can compare their business methods. The standards were developed by the International Organization...

... alternatives. Finally, we discussed the applications of the method and the implications of this research. © MCB UP Limited 2001 Customer service Models Organizational change Performance Simulation Process management Organization can be viewed as a set of processes (Galbraith, 1993...