... DEMATEL and ANP, we identify causality and weightings among readiness factors as perceived by different stakeholder groups. Design/methodology/approach A mixed-method approach was adopted, integrating a systematic literature review with expert validation, followed by DEMATEL and Analytic Network...

... in Table II , along with their sources. Critical success factors Retailing Decision support systems Retail sector Business process reengineering ISM Mobile retailing Retail process reengineering Multi-Level DEA ANP The following steps were taken to get acquainted with the current...