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Keywords: Business process complexity
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Journal Articles
Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (7): 1966–1998.
Published: 24 September 2021
... of the automation trend and gaining popularity robotic process automation (RPA), (Leopold et al., 2018) propose analyzing textual BP descriptions to derive tasks best fitting the RPA application. Business process management Business process complexity Natural language processing Situation awareness...
