... flexibility factors, along with the firm’s strategic orientations, and understand why and how these factors are interrelated and contribute to the development or enhancement of SCA. Design/methodology/approach The study adopts an inductive exploratory multiple case study design to empirically identify...

...-based operational excellence techniques are useful in digitalized environments by means of the optimization of a robotic process automation deployment. Design/methodology/approach An interpretive mixed-method case study approach comprising both secondary Lean Six Sigma (LSS) project data together...

..., the knowledge-based view framework will be considered. Design/methodology/approach An inductive approach and multi-case study were chosen. The views of 17 individuals in leadership positions representing six companies were gathered through semi-structured, in-depth interviews. Findings The analysis...

... and evaluating various challenges. This paper aims to discuss the aforementioned objective. Design/methodology/approach The challenges identified through literature review have also been confirmed to be present via interview, system observation and documentation review through case study-based validation...

... manufacturing tool, application of “VSM” and its systemisation are reviewed; its functions, limitations and the means to enhance its scope and effectiveness are explored. The third section describes the methodology. The case study is reported in fourth section. It presents data, analysis and a discussion...

...) institutionalisation framework as a suitable conceptual framework on which to base the enquiry. The second phase (the focus of this paper) applied the findings from two case studies to adapt this framework (its stages and related factors) to fit process improvement contexts. Findings The paper presents...

... in the context of a major European airport (i.e. Frankfurt Airport, Fraport AG). Design/methodology/approach An in-depth case study approach has been adopted in the authors' business processes reengineering proposal. Prior investigations on the topic maintained that “business process analysis and activity...

... of the literature review and a previously developed trust meta-model, the authors propose a way to describe an organizational trust position, i.e. the depiction of how much uncertainty is prevalent in the trust dimensions. Next, the authors conducted an exploratory case study using secondary data to validate...

... with business goals of e-health system: (1) modelling e-health business process (BP) step; (2) modelling e-health business goals step; (3) analysing e-health business goals step; and (4) eliciting e-health system requirements step. A case study based on the basic operations and services in hospital emergency...

...@uniroma1.it 06 10 2020 10 01 2021 28 04 2021 09 06 2021 06 07 2021 20 07 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Case study Cognitive map High-tech Knowledge transfer Organisational performance SME...

... modelling principles aimed at explaining the practical and theoretical contribution of this approach to operation and strategic management practices. An illustrative case study is then provided to explore the practical implications of the proposed approach. Findings Our results show that SD modelling...

... of small- and medium-sized enterprise (SME) strategic networks. Design/methodology/approach To address the aim of the paper, a qualitative approach based on multiple case studies was used. Two case studies of Italian SME strategic networks having an increasing and decreasing level of affective...

... is to propose a case study involving an Italian university that recently set up a new research observatory, and, thanks to its success, succeeded in enhancing its relational capital. Design/methodology/approach The authors adopted an action research approach to analyze the case study. Consistently...

... case study of a service firm. Scholars concur in considering this approach particularly reliable when investigating the evolution of a practice (Feldman, 2000; Howard-Grenville, 2005 ; Lazaric and Denis, 2005). Data have been collected during 2014 through three main methods: unstructured interviews...

..., 2013) to explore how control systems and innovation dynamics interact and shape each other in the contexts of high complexity and intensive knowledge creation. Design/methodology/approach The paper employs single case study of a research-intensive biotech network located in Southern Italy, focusing...

... as a managerial tool for external knowledge search. The authors focus the study on the context of small and medium enterprises (SMEs). Design/methodology/approach The approach is a retrospective case study. This methodology allows an in-depth view into a Spanish SME that successfully undertook two new product...

... is examined based on a case study at Ericsson. In total, 55 stakeholders, representing different organizational levels and functions, assessed eight core processes. Follow-up interviews and feedback after the evaluation sessions were collected for triangulation purpose. Findings The PCM helps Ericsson...

... Publishing Limited Licensed re-use rights only Case study Structure Multinational corporations Global ERP International management strategy Process standardization The need for optimal information technology (IT) architecture has received substantial attention in the post-mainframe era...

...Delvin Grant Purpose – Using 12 case studies, the purpose of this paper is to investigate the use of business analysis techniques in BPR. Some techniques are used more than others depending on the fit between the technique and the problem. Other techniques are preferred due to their versatility...

... possible the verification of BPMN model (Ouyang et al., 2007). From a technical point of view the model are designed with ILOG BPMN Modeller and verified using ProM. BPM Public services Case study Modelling Digital service Inter-organizational business processes Public...