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Keywords: Credit cards
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2012) 18 (2): 284–303.
Published: 13 April 2012
...Samsul Islam; M. Daud Ahmed Purpose This paper aims to study the shortcomings of the business process of credit card department of a multinational bank and to improve the existing business process efficiency and effectiveness through redesigning the process that eliminates bottlenecks and improves...
