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Keywords: Decision support
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Journal Articles
Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing
Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (7): 1966–1998.
Published: 24 September 2021
... to create awareness about cognitive, attention and reading efforts forming the textual data-based BP complexity. The concept serves as a basis for the development of various decision-support solutions for BP workers. Design/methodology/approach The starting point is an investigation of the complexity...
Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2020) 26 (7): 1761–1788.
Published: 10 April 2020
... at: golam.kabir@uregina.ca 09 08 2019 20 11 2019 14 02 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Supply chain management Critical success factors Interpretive structural modeling Readymade garments industry Decision support...
