..., and only significant at moderate information quality levels. Originality/value The study integrates “UTAUT2 and Delone and McLean IS Success Models” to propose a novel research framework, contributing to the debate in two ways. It introduces an unknown dimension, namely interface design quality...

... model to show the effect of the client–consultant relationship on net benefits derived from the ERP implementation. Figure 1 Conceptual framework Project management Enterprise resource planning Critical success factors SAP Agency theory DeLone and McLean IS success model Over...