... of the elements of the Six Sigma methodology. D Results of Six Sigma initiatives. E Demographics. Jürgen Moormann can be contacted at: j.moormann@frankfurt‐school.de © Emerald Group Publishing Limited 2010 Process management Service improvements Six sigma Financial services Europe...

...George M. Giaglis; Jukka Kallio; Markku Tinnilä; Anne Tseng Purpose The objective of this paper is to understand the success factors of mobile operators. Design/methodology/approach Explores the business practices of leading carriers in Japan, South Korea, China, Europe and the USA...

... benefits they have achieved. Results have been independently published in the UK, Germany and The Netherlands while a consolidated report published in November 1994 combines these with those from an additional study in Finland. While 2 per cent of these sites across Northern Europe show practice...